SAR21

Terms of Service

Last updated: July 15, 2026

These Terms of Service ("Terms") are a binding agreement between you and H3LX Labs LLC, a California limited liability company ("H3LX Labs," "we," "us," or "our"), which owns and operates SAR21 ("SAR21"), and govern your access to and use of the SAR21 web portal, mobile applications, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you accept these Terms on behalf of a team, agency, or organization, you represent that you are authorized to bind it, and "you" includes that entity.

Please read the sections on emergency use, disclaimers, limitation of liability, indemnification, and dispute resolution carefully — they limit our liability and affect your legal rights, including how disputes are resolved.

1. The Service

SAR21 provides team management, callout notification, training, equipment, and mapping tools for search and rescue ("SAR") teams and similar organizations. Callout notifications may be delivered through multiple channels depending on each member's device, settings, and carrier — including mobile and web push notifications, SMS text messages, and email — and rely on third-party services to reach members' devices. We may add, change, suspend, or remove features or delivery methods of the Service at any time.

2. Not an Emergency Service — Assumption of Risk

This is the most important section of these Terms. SAR21 is used in the emergency-response context, but it is a coordination and administrative aid — it is not itself an emergency service, a 911 or public-safety answering point, a dispatch system, or a guaranteed emergency-notification or life-safety system, and it must not be relied upon as your sole or primary means of alerting or reaching your members.

The Service does not replace your team's official dispatch, radio, or emergency communication procedures. Because it is a web- and cloud-based service that depends on third parties, it can be temporarily unavailable, and notification delivery is not guaranteed — alerts may be delayed, throttled, silenced, duplicated, or fail entirely for reasons outside our control, including device settings, network, carrier, and third-party platform conditions (such as Apple, Google, mobile push, SMS, and email providers). You must maintain independent, redundant backup notification and communication systems at all times — for example, an agency reverse-911 or emergency-notification system operated by your sheriff's office or law enforcement agency, radio, group-messaging apps, or direct phone calls.

To help your team confirm coordination, the Service provides delivery and response tracking — including a record of the notification methods used for a callout and a view of which members have and have not confirmed a response. This information reflects sending and in-app activity only; it does not confirm that a notification was actually received, seen, or acted upon on any member's device. Your team remains responsible for verifying receipt and for following up directly with members who have not responded, such as by phone or radio.

Search and rescue is inherently dangerous. All decisions about whether, when, and how to respond to, plan, staff, or conduct any callout, search, mission, or training rest solely with your team and its qualified personnel and incident command — not with H3LX Labs. You and your team assume all risks arising from field operations and from any reliance on the Service, including risks to personal safety, and you acknowledge that information in the Service (including maps, locations, availability, and member data) may be incomplete, inaccurate, out of date, or unavailable.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to create an account or administer a team. By using the Service you represent that you meet these requirements and that the information you provide is accurate.

4. Accounts and Teams

Team administrators are responsible for managing member access, roles, and permissions, and for the accuracy and lawfulness of team data. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at support@sar21app.com of any unauthorized use. Accounts are for your team's use and may not be sold or transferred without our consent.

5. Subscriptions and Billing

Paid plans are billed per team through our payment processor (Stripe) on a recurring basis until cancelled. New teams may receive a free trial; when a trial ends without a valid payment method, the subscription pauses. By subscribing, you authorize us and our processor to charge your payment method on each renewal at the then-current rate, plus any applicable taxes.

6. Acceptable Use

You agree not to, and not to permit anyone to:

7. Your Data and Content

Your team's data and the content you submit ("Your Content") belong to your team. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Your Content solely as needed to operate, secure, support, and improve the Service and to provide it to your authorized users. Your Content may include personal and sensitive information about your members (such as contact details, emergency contacts, and certifications) and about the subjects of your operations (such as missing-person details, including physical descriptions, medical information, photographs, and last-known locations). You represent that you have the authority and any legal basis or consents required to collect, input, and share such information through the Service, and that you will handle it in compliance with applicable law. You are responsible for the accuracy and lawfulness of Your Content. Our collection and use of personal information is described in the Privacy Policy.

8. Intellectual Property

The Service, including its software, design, text, graphics, logos, and the SAR21 name and marks, is owned by H3LX Labs and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms. No other rights are granted.

9. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.

10. Third-Party Services and Platforms

The Service relies on and interoperates with third-party platforms and services, including Apple and Google; our cloud, database, and infrastructure providers; our payment processor (Stripe); mobile and web push, SMS, and email delivery providers (such as Twilio and email/SMS gateway services); and mapping providers such as Caltopo. Notification delivery in particular depends on these providers and on members' carriers and devices. We do not control these third parties and are not responsible for their availability, performance, acts, or omissions, or for any content or services they provide. Your use of a third-party service is governed by that party's own terms.

11. Disclaimers

THE SERVICE, INCLUDING ALL MAPS, DATA, NOTIFICATIONS, AND CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY NOTIFICATION WILL BE DELIVERED, OR THAT DATA WILL BE ACCURATE, CURRENT, OR COMPLETE. YOU USE THE SERVICE AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, H3LX LABS AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS — INCLUDING ANY DELAYED, MISSED, OR FAILED NOTIFICATION OR ANY RELIANCE ON THE SERVICE — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless H3LX Labs and its owners, employees, and suppliers from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Your Content or team data; (c) your team's callouts, searches, missions, trainings, or other field operations; (d) your violation of these Terms or of any law; or (e) your violation of the rights of any third party.

14. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, if we reasonably believe suspension is necessary to protect the Service or others, or if we discontinue the Service. Upon termination, your right to use the Service ends. Sections that by their nature should survive — including Sections 2, 7–13, 15, and 16 — will survive termination.

15. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully — it affects your legal rights. Except for the exclusions below, you and H3LX Labs agree to resolve any dispute, claim, or controversy arising out of or relating to the Service or these Terms through binding individual arbitration, rather than in court.

Informal resolution first

Before starting arbitration, you agree to first contact us at support@sar21app.com and give us 30 days to resolve the dispute informally in good faith.

Arbitration

Arbitration will be administered by a recognized arbitration provider under its applicable rules, and the Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator, not any court, decides all issues relating to arbitrability. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver

YOU AND H3LX LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING.

Exclusions and opt-out

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property. You may opt out of this arbitration and class-action-waiver section by emailing support@sar21app.com within 30 days of first accepting these Terms; if you opt out, disputes will be resolved in the courts identified in Section 16.

16. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and H3LX Labs submit to the exclusive jurisdiction of the state and federal courts located in San Benito County, California. Any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim arose; otherwise it is permanently barred, to the extent permitted by law.

17. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, power or network outages, failures of carriers or third-party platforms, governmental action, labor disputes, war, terrorism, or civil unrest.

18. Changes to These Terms

We may update these Terms from time to time and will notify you of material changes through the app or by email. Continued use after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

19. Apple App Store and Google Play

If you download the SAR21 mobile app from the Apple App Store or Google Play, the following also applies. These Terms are between you and H3LX Labs only, and not with Apple Inc. or Google LLC (each, an "App Provider"). The App Provider is not responsible for the app or its content. Your license to use the app is limited to use on a device that you own or control and as permitted by the App Store or Google Play usage rules.

H3LX Labs — not the App Provider — is solely responsible for the app and for providing any maintenance and support, and for addressing any claims relating to the app, including product-liability, legal, regulatory, consumer-protection, and intellectual-property claims. To the extent any warranty is not effectively disclaimed, Apple may, if you notify it, refund the app's purchase price (if any); otherwise Apple has no warranty obligation. You represent that you are not located in an embargoed country or on any U.S. government restricted-party list. You agree to comply with any applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. General

21. Contact

Questions about these Terms? Contact us at support@sar21app.com.

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